GENERAL TERMS AND CONDITIONS OF SALE - KRISTAL AERO LLC

Version 2.1 · 05/09/2026 · English

PREAMBLE

KRISTAL AERO LLC, a single-member limited liability company organized under the laws of the State of Florida, EIN 36-5066092, with principal place of business at 7901 4th N, Ste 300, St. Petersburg, FL 33702, USA (hereinafter "KRISTAL" or the "Vendor"), is the wholly owned U.S. subsidiary of KRISTAL AERONAUTIQUE SARL (a French société à responsabilité limitée, registered in Montpellier, France, under company number 412 462 285).

KRISTAL distributes aircraft spare parts, equipment, and accessories acquired from manufacturers (OEMs) or authorized distributors and resold to professional customers in the United States.

These General Terms and Conditions of Sale (the "Terms") govern all sales of products by KRISTAL to its Customers, in connection with the Master Sales Agreement (when applicable) and individual Purchase Orders.

Definitions
Scope of Application
Acceptance - Hierarchy of Documents
Master Sales Agreement and Purchase Orders
Catalog - Product Conditions - Documentation
Quotations and Offers
Orders - Acceptance and Non-Cancellability
Pricing
Payment Terms
Sales Tax - Exemptions
Shipping and Delivery
Title Transfer and Risk of Loss
Warranty - Passthrough - Disclaimer of Implied Warranties
Returns and RMA Procedure
Compliance with Export, Re-Export Controls, and Sanctions
Counterfeit and Suspect Unapproved Parts
Limitation of Liability
Indemnification
Force Majeure
Confidentiality
Personal Data
Intellectual Property
Notices
Assignment
Modifications
Severability - No Waiver - Entire Agreement
Governing Law - Dispute Resolution

ARTICLE 1 - DEFINITIONS

For the purposes of these Terms:

"Catalog" means all references offered by KRISTAL through its quotations or commercial supports.
"Certificate" means any release-to-service certificate issued by an authorized organization (FAA Form 8130-3, EASA Form 1, COC MFR, or equivalent).
"Customer" means any entity (corporation, LLC, partnership) acquiring Products from KRISTAL for professional purposes.
"Master Sales Agreement" or "MSA" means any framework agreement in force between KRISTAL and a Customer governing the overall commercial relationship.
"OEM" means the original equipment manufacturer of the Product.
"Order" or "Purchase Order" ("PO") means an order placed by the Customer and confirmed in writing by KRISTAL.
"Product" means any aircraft part, equipment, accessory, sub-assembly, or consumable distributed by KRISTAL.
"Quotation" or "Offer" means a price proposal issued by KRISTAL.
"Restricted Person" means any individual or entity listed on a U.S., E.U., U.K., U.N., or other applicable government sanctions list (including OFAC SDN, OFAC SSI, BIS Entity List, UN consolidated list, etc.).

ARTICLE 2 - SCOPE OF APPLICATION

2.1 These Terms govern all sales of Products by KRISTAL to professional Customers within the United States.

2.2 KRISTAL acts as a distributor. KRISTAL is not a manufacturer, does not hold any production approval, and does not operate any maintenance or repair facility.

2.3 Sales are limited to professional Customers (B2B only). KRISTAL does not sell to consumers within the meaning of any consumer protection legislation.

2.4 KRISTAL operates intra-USA with drop-ship logistics: Products are shipped directly from the OEM or authorized distributor to the Customer, without physical inventory held by KRISTAL.

ARTICLE 3 - ACCEPTANCE - HIERARCHY OF DOCUMENTS

3.1 Any Order placed with KRISTAL constitutes acceptance of these Terms by the Customer.

3.2 These Terms prevail over any document issued by the Customer (including general purchase conditions, terms of any RFQ or PO form), unless otherwise expressly agreed in writing by KRISTAL.

3.3 In the event of conflict, the order of precedence shall be: 1. Master Sales Agreement (if any) signed between the Parties; 2. Specific terms of the relevant Quotation accepted by the Customer; 3. These Terms; 4. KRISTAL's general published documentation.

3.4 No silence or inaction by KRISTAL shall be construed as acceptance of any term or condition set forth by the Customer.

ARTICLE 4 - MASTER SALES AGREEMENT AND PURCHASE ORDERS

4.1 KRISTAL may enter into a Master Sales Agreement with the Customer, governing the long-term commercial relationship (volumes, pricing, exclusivity, etc.). In such case, these Terms apply in complement to the MSA and govern all individual Purchase Orders placed thereunder.

4.2 In the absence of an MSA, these Terms govern each Purchase Order as a stand-alone agreement.

4.3 Each Purchase Order is binding only after written acceptance by KRISTAL, which may be subject to OEM availability and to compliance verifications under Article 15.

ARTICLE 5 - CATALOG - PRODUCT CONDITIONS - DOCUMENTATION

5.1 Information appearing in catalogs, brochures, technical sheets, and websites is provided for informational purposes only and may be modified by KRISTAL or the OEM without prior notice.

5.2 Each Product is sold under a Product Condition explicitly declared in the Quotation, which may include: Factory New, New, New Surplus, Serviceable (SV), Overhauled (OH), or Repaired (RPR). KRISTAL does not, in the ordinary course of its U.S. business, sell "As Removed" or otherwise non-certified parts; should any such Product be exceptionally offered, the limitations attached to such Product Condition shall be expressly disclosed in the Quotation.

5.3 The type of release certificate (FAA Form 8130-3, EASA Form 1, COC MFR, or equivalent) accompanying the Product, when applicable, is specified in the Quotation. KRISTAL forwards to the Customer the original release documents received from its upstream supplier without warranting the intrinsic content thereof.

5.4 KRISTAL acquires Products from manufacturers (OEMs) and authorized distributors only. KRISTAL does not source from brokers. The terms of upstream OEM warranty may vary across Products and may not be fully known to KRISTAL at the time of sale; the Customer expressly acknowledges this.

5.5 The Customer, as a professional purchaser and end-installer or end-user, is solely responsible for verifying that each Product, its configuration, and its accompanying certifications are appropriate for the intended use and compliant with applicable aviation regulations. KRISTAL does not act as a technical advisor to the Customer.

ARTICLE 6 - QUOTATIONS AND OFFERS

6.1 KRISTAL responds to requests for quotation by issuing a Quotation containing: Product description, Product Condition, type of release certificate, price, indicative delivery time, and validity period.

6.2 Prices are stated in U.S. dollars (USD), exclusive of taxes and freight, unless otherwise agreed.

6.3 Each Quotation is valid until the expiration date stated and subject to availability at the time of acceptance. KRISTAL may modify or withdraw a Quotation at any time prior to acceptance, including for reasons of compliance under Article 15.

ARTICLE 7 - ORDERS - ACCEPTANCE AND NON-CANCELLABILITY

7.1 An Order is formed by the Customer's written acceptance of a Quotation (e.g., signed PO, email confirmation, or online acceptance) and subsequent written confirmation by KRISTAL.

7.2 KRISTAL may refuse or cancel any Order prior to confirmation for reasons including, without limitation:

Product no longer available;
Failure or delay of payment;
Customer's prior payment defaults;
Compliance grounds under Article 15;
Material error in price or specification.

7.3 All accepted Orders are firm and non-cancellable, except with KRISTAL's prior written consent. Products delivered are non-returnable except in the cases of warranty claim or RMA pursuant to Article 14.

ARTICLE 8 - PRICING

8.1 Prices are stated in USD, exclusive of sales tax, freight, duties, and any other tax, fee, or charge of any kind.

8.2 Pricing is determined in accordance with the rule applicable to the Product line - including, where relevant, KRISTAL's acquisition cost from the OEM increased by a fixed margin disclosed in the MSA, or KRISTAL's published pricing as of the invoice date.

8.3 Prices may be updated by KRISTAL upon notice. Pricing changes do not affect Orders already accepted by KRISTAL, but the price stated on the invoice may differ from the Quotation if explicitly stipulated, particularly for long lead-time Products.

8.4 Any tax, duty, customs fee, or charge of any kind, whether existing or newly enacted, shall be borne by the Customer.

ARTICLE 9 - PAYMENT TERMS

9.1 Net 20 days from the invoice date by domestic U.S. wire transfer in USD to the bank account specified on the invoice, unless otherwise agreed in the MSA or in the Order confirmation.

9.2 Payment is deemed effective upon actual receipt of cleared funds in KRISTAL's bank account.

9.3 Late payment: any payment not made by its due date shall accrue interest, automatically and without further notice, at the maximum rate permitted by applicable law from the date payment was due until the date of actual receipt by KRISTAL. In addition, the Customer shall pay all costs of collection, including reasonable attorney's fees and court costs.

9.4 Upon any default in payment, KRISTAL may, without prejudice to any other rights:

Suspend or cancel pending Orders;
Demand immediate payment of all amounts then owed;
Demand prepayment or security for future Orders;
Terminate the MSA or any Order.

ARTICLE 10 - SALES TAX - EXEMPTIONS

10.1 Sales tax shall be collected as required under the regulations of the destination state, unless an applicable exemption is timely documented by the Customer.

10.2 The Customer is solely responsible for providing valid resale certificates, manufacturer use exemption certificates, or any other exemption documentation applicable in the jurisdiction(s) where Products are received or delivered. Exemption documentation shall be submitted to KRISTAL at: contact@kristal.aero.

10.3 In the absence of valid exemption documentation, sales tax shall be calculated by KRISTAL based on the destination state and any applicable local rules. The Customer shall promptly reimburse any sales tax assessed by an authority on KRISTAL where exemption documentation was inaccurate, expired, or refused.

10.4 Any change in customs regulations, duties, or import/export requirements occurring after the Order shall be the Customer's sole responsibility.

ARTICLE 11 - SHIPPING AND DELIVERY

11.1 KRISTAL operates predominantly through drop-ship logistics: Products are shipped directly from the OEM or authorized distributor to the Customer's designated delivery address.

11.2 Drop-ship to the Customer's end-user is not permitted unless expressly authorized by the OEM in writing. The Customer agrees not to request or facilitate any such drop-ship in violation of this restriction.

11.3 Free shipping may be granted in specific cases at KRISTAL's or the OEM's discretion, in particular for Orders exceeding a stated threshold. Such concessions may be modified or withdrawn at any time without notice.

11.4 Delivery dates communicated by KRISTAL are estimates only. KRISTAL shall not be liable for any delay, including a delay caused by the OEM, the carrier, customs, or any third party.

ARTICLE 12 - TITLE TRANSFER AND RISK OF LOSS

12.1 Title to the Product transfers to the Customer upon full payment of the invoice price (principal and accessories), or, if so specified in the Order, upon a different mutually agreed event.

12.2 Risk of loss transfers to the Customer in accordance with the applicable Incoterm, or, in the absence of Incoterm, upon the OEM's tender of the Product to the carrier for shipment (FOB shipping point), unless otherwise stated in writing.

12.3 The Customer is responsible for inspecting the Product upon receipt and notifying KRISTAL of any apparent damage or shortage in writing within five (5) business days of receipt. After such period, the Product shall be deemed accepted, without prejudice to any warranty claim under Article 13.

ARTICLE 13 - WARRANTY - PASSTHROUGH - DISCLAIMER OF IMPLIED WARRANTIES

PLEASE READ CAREFULLY. THIS ARTICLE LIMITS WARRANTIES IN ACCORDANCE WITH FLORIDA UCC § 672.316 (UCC § 2-316).

13.1 Limited passthrough warranty: KRISTAL passes through to the Customer, on a "back-to-back" basis, the standard limited warranty provided by the OEM or by the authorized organization that issued the release certificate accompanying the Product. The terms, scope, duration, and exclusions of any warranty are exclusively those of the upstream supplier and may not always be known to KRISTAL at the time of sale.

13.2 No additional warranty by KRISTAL: KRISTAL provides no express warranty, written or oral, beyond the strict passthrough of the OEM warranty. Without limitation, KRISTAL warrants only that the Product delivered conforms to the part number and Product Condition stated in the Order, and that the release certificate, if any, received from the upstream supplier is forwarded to the Customer.

13.3 DISCLAIMER OF IMPLIED WARRANTIES - CONSPICUOUS NOTICE:

EXCEPT FOR THE LIMITED PASSTHROUGH WARRANTY EXPRESSLY PROVIDED IN THIS ARTICLE 13, KRISTAL HEREBY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, USAGE OF TRADE, OR PERFORMANCE. PRODUCTS ARE SOLD ON AN "AS-IS" BASIS BEYOND THE SCOPE OF THE PASSTHROUGH OEM WARRANTY.

13.4 Sole remedy: in the event of a breach of warranty, KRISTAL's sole obligation is, at KRISTAL's option, (i) to forward the Customer's warranty claim to the upstream supplier and to assist the Customer in good faith in such claim, or (ii) to repair, replace, or refund the price of the non-conforming Product. In no event shall KRISTAL's obligation exceed the price actually paid by the Customer for the Product concerned.

13.5 Exclusions: no warranty shall apply to:

Normal wear and tear, corrosion, aging, or deterioration;
Improper or non-compliant use, including installation by a non-authorized organization where authorization is required;
Modifications, repairs, or interventions not authorized by the OEM or by KRISTAL;
Damage caused by third parties or by force majeure;
Failure to follow OEM manuals or applicable airworthiness requirements;
Defects relating to the integration of the Product with non-OEM equipment.

13.6 Time limit: any warranty claim must be brought within the term of the OEM warranty applicable to the Product. KRISTAL's own pass-through warranty obligations expire concurrently with the OEM warranty.

ARTICLE 14 - RETURNS AND RMA PROCEDURE

14.1 Return Material Authorization (RMA) is required for any return. Any Product returned without a valid RMA will be refused and returned to the Customer at the Customer's expense.

14.2 RMA requests shall be submitted to KRISTAL by email to contact@kristal.aero, within five (5) business days of discovery of the defect or non-conformity, specifying:

Invoice or PO number;
Part number and quantity;
Detailed reason for return;
Supporting photos or technical documents.

14.3 KRISTAL reserves the right to refuse any return without cause.

14.4 Authorized returns must be received by KRISTAL within five (5) business days of the issuance of the RMA. Return freight, packaging, insurance, and handling fees are at the Customer's expense, unless the return is due to KRISTAL's confirmed error.

14.5 Returns of non-defective Products (Customer's convenience), where exceptionally accepted by KRISTAL, are subject to a restocking fee of 20% of the Product price plus return-related logistics costs. Products that have been installed, descended, or whose security packaging has been opened cannot be returned.

ARTICLE 15 - COMPLIANCE WITH EXPORT, RE-EXPORT CONTROLS, AND SANCTIONS

15.1 The Customer acknowledges that the Products may be subject to export and re-export controls and sanctions, including without limitation:

The U.S. Export Administration Regulations (EAR) administered by the U.S. Department of Commerce, Bureau of Industry and Security (BIS);
The International Traffic in Arms Regulations (ITAR) administered by the U.S. Department of State, Directorate of Defense Trade Controls (DDTC);
The Office of Foreign Assets Control (OFAC) Regulations of the U.S. Department of the Treasury;
The Foreign Corrupt Practices Act (FCPA) and applicable anti-bribery laws;
Sanctions and embargoes of the European Union (in particular Council Regulations (EU) No. 833/2014 on Russia, (EC) No. 765/2006 on Belarus, and similar instruments concerning Iran, Syria, Sudan, Yemen, North Korea, Cuba, and Crimea/occupied territories);
Sanctions of the United Kingdom and any other applicable jurisdiction.

15.2 Customer's representations and warranties. The Customer represents and warrants, with respect to each Order:

It is not, and the end-user is not, a Restricted Person under any applicable sanctions regime;
It will not export, re-export, transfer, or otherwise make available the Product, directly or indirectly, to any Restricted Person, or to any Restricted Country (including, without limitation, Russia, Belarus, Iran, North Korea, Syria, Sudan, Cuba, Yemen, or any other country or region embargoed by the U.S., E.U., U.K., or U.N. as applicable);
It will not use the Product in connection with the design, development, production, use, integration, installation, inspection, maintenance, repair, overhaul, or refurbishment of military or defense applications by, or end-users in, the People's Republic of China, Venezuela, Russia, or any country subject to similar sectoral restrictions;
It will not use the Product in connection with the development, production, or stockpiling of chemical, biological, nuclear weapons, or missiles, or in any facility engaged in such activities;
It will provide, upon KRISTAL's request, an end-use statement identifying the final destination, end-user, and intended use of the Product.

15.3 Right to refuse. KRISTAL may, in its sole and absolute discretion, refuse, suspend, or cancel any Order whose performance would be susceptible - directly or indirectly - to violate any applicable export control regulation, embargo, or sanction. Such termination shall be of right, without indemnity, the Customer being entitled only to the refund of sums already paid for performance not yet executed.

15.4 Indemnity. The Customer shall indemnify KRISTAL against any action, claim, fine, penalty, or damage resulting from the Customer's misrepresentation, concealment, diversion of destination, or breach of this Article.

ARTICLE 16 - COUNTERFEIT AND SUSPECT UNAPPROVED PARTS

16.1 KRISTAL implements quality controls and traceability standards consistent with, where applicable, EN 9120 and the recommendations of FAA AC 21-29 and EASA AMC 20-8 for the prevention and detection of suspect unapproved parts (SUP) and counterfeit parts.

16.2 Should the Customer have any reason to suspect the authenticity, certification, or traceability of a Product, the Customer shall suspend any use and notify KRISTAL without delay. KRISTAL will then conduct the necessary verifications with the upstream supplier.

16.3 If a Product is confirmed to be counterfeit or suspect, KRISTAL will, at its option, repair, replace, or refund the price, and may report to the relevant authorities.

16.4 The Customer agrees not to redistribute or place into service any Product acquired from KRISTAL that is or becomes a confirmed suspect part.

ARTICLE 17 - LIMITATION OF LIABILITY

PLEASE READ CAREFULLY. THIS ARTICLE LIMITS KRISTAL'S LIABILITY.

17.1 CAP ON LIABILITY: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KRISTAL'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, ANY ORDER, OR ANY PRODUCT, REGARDLESS OF THE FORM OF ACTION (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.

17.2 EXCLUSION OF INDIRECT DAMAGES: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KRISTAL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOSS OF BUSINESS, LOSS OF GOODWILL, LOSS OF DATA, AIRCRAFT GROUNDING COSTS, OR THIRD-PARTY CLAIMS, EVEN IF KRISTAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17.3 The limitations in this Article 17 shall apply notwithstanding any failure of essential purpose of any limited remedy.

17.4 The limitations in this Article 17 shall not apply to (i) liability for fraud, willful misconduct, or gross negligence; (ii) liability for personal injury or death caused directly by KRISTAL's gross negligence; (iii) any other liability that cannot be lawfully excluded or limited under applicable law.

ARTICLE 18 - INDEMNIFICATION

18.1 The Customer shall indemnify, defend, and hold harmless KRISTAL, its officers, directors, employees, and agents from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

The Customer's breach of any provision of these Terms;
The Customer's negligence, willful misconduct, or violation of law;
Any third-party claim arising out of the Customer's use, installation, modification, or resale of the Product;
Any breach of the Customer's representations and warranties under Article 15 (export compliance).

ARTICLE 19 - FORCE MAJEURE

19.1 Neither Party shall be liable for any delay or failure to perform any obligation hereunder (other than payment obligations) caused by an event beyond its reasonable control, including without limitation: acts of God, acts of war, terrorism, civil unrest, embargo, government order, strike, pandemic, fire, flood, explosion, supply chain disruption, OEM or carrier failure, cyberattack, or shortage of materials or components.

19.2 The performance of affected obligations shall be suspended for the duration of the force majeure event. If the event continues for more than ninety (90) consecutive days, either Party may terminate the affected Order by written notice, without liability.

ARTICLE 20 - CONFIDENTIALITY

20.1 Each Party shall keep strictly confidential any non-public information disclosed by the other Party in connection with these Terms (including pricing, business plans, technical information, customer lists), shall use it only for the purpose of performing under these Terms, and shall not disclose it to any third party without the prior written consent of the disclosing Party, except to its professional advisors bound by similar duties of confidentiality.

20.2 This obligation shall survive for a period of three (3) years following the termination or expiration of the commercial relationship.

ARTICLE 21 - PERSONAL DATA

21.1 Both Parties shall comply with applicable personal data protection laws, including the EU General Data Protection Regulation (GDPR) for any personal data of EU data subjects processed in the context of these Terms, and the California Consumer Privacy Act (CCPA) as applicable.

21.2 KRISTAL processes personal data in its capacity as data controller, in accordance with KRISTAL's privacy policy available at parts.kristal.aero/rgpd. For inquiries: rgpd@kristal.aero.

21.3 Where the performance of an Order involves the transfer of personal data between the Parties (e.g., end-user identification for export compliance, traceability of installation), each Party shall handle such data in accordance with applicable law and only for the purposes contemplated by these Terms.

ARTICLE 22 - INTELLECTUAL PROPERTY

22.1 All trademarks, logos, designs, graphics, software, technical documentation, and other intellectual property of KRISTAL, the OEMs, and authorized distributors are and shall remain the exclusive property of their respective owners. No license is granted to the Customer beyond the right to use the Product as intended for its end-use.

22.2 The Customer shall not remove, alter, or obscure any markings, serial numbers, labels, or notices affixed to the Product or its documentation.

22.3 The Customer shall promptly notify KRISTAL of any infringement, imitation, or unauthorized use of KRISTAL's or the OEM's intellectual property of which it becomes aware.

ARTICLE 23 - NOTICES

23.1 Notices required or permitted under these Terms shall be in writing and delivered:

By registered mail with return receipt to the address indicated above;
By email to contact@kristal.aero for KRISTAL, or to the email address designated by the Customer in the Order, with confirmation of delivery deemed proof of receipt.

ARTICLE 24 - ASSIGNMENT

24.1 The Customer shall not assign, transfer, or delegate any of its rights or obligations under these Terms without KRISTAL's prior written consent.

24.2 KRISTAL may freely assign these Terms, in whole or in part, to any affiliate, successor, or acquirer of all or a substantial part of its business.

ARTICLE 25 - MODIFICATIONS

25.1 KRISTAL may amend these Terms from time to time. The version applicable to a given Order shall be the version in force at the date of acceptance of the Quotation by the Customer.

25.2 Any modification of an Order, of a Master Sales Agreement, or of these Terms must be in writing and signed by both Parties to be effective.

ARTICLE 26 - SEVERABILITY - NO WAIVER - ENTIRE AGREEMENT

26.1 If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

26.2 The failure of either Party to enforce any right or provision of these Terms shall not be construed as a waiver of such right or provision.

26.3 These Terms, together with the applicable Master Sales Agreement (if any), the accepted Quotation, and any signed amendment, constitute the entire agreement between the Parties with respect to the subject matter hereof and supersede all prior agreements, communications, and understandings.

ARTICLE 27 - GOVERNING LAW - DISPUTE RESOLUTION

27.1 Governing law. These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of laws principles, and to the express exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

27.2 Amicable resolution. The Parties shall use their best efforts to resolve amicably any dispute arising out of or relating to these Terms within sixty (60) days of written notice by one Party to the other.

27.3 Arbitration. Any dispute that cannot be amicably resolved shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce (ICC) by a sole arbitrator appointed in accordance with the said Rules.

27.4 Seat and language. The seat of arbitration shall be Geneva, Switzerland. The language of the arbitration shall be English.

27.5 Enforcement. Any award shall be final and binding on both Parties and may be entered in any court of competent jurisdiction. Costs of arbitration shall be borne equally by the Parties unless the arbitrator determines otherwise.

27.6 Nothing in this Article shall prevent either Party from seeking interim or injunctive relief in a court of competent jurisdiction in support of an arbitration commenced or to be commenced.

ACCEPTANCE

By placing an Order, the Customer acknowledges that it has read these Terms (Version 1.0 dated May 8, 2026), understood them, and agrees to be bound by them without reservation.

KRISTAL AERO LLC - A Florida limited liability company - EIN 36-5066092 - 7901 4th N, Ste 300, St. Petersburg, FL 33702, USA - A wholly owned subsidiary of KRISTAL AERONAUTIQUE SARL (Lunel, France) - contact@kristal.aero